REFUND POLICY:
Please note that we do not offer refunds on any treatments received or used products purchased. However, if you change your mind about a purchased treatment within 30 days and no sessions have been redeemed, we are happy to exchange it for another treatment or product or offer you a credit note.

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Should a permanent change in a client's health prevent them from completing a course of treatments that have already be purchased then a reduced refund will be granted with a deduction of the already redeemed treatments (said deduction is to be decided by the management). This is providing suitable medical evidence can be provided which will be treated as highly confidential.


BEHAVIOUR POLICY:
Should a client’s behaviour be deemed unacceptable (for whatever reason) by a member of staff we reserve the right to refuse to continue the treatment and to cancel further bookings.


Should the client have purchased a course of treatments we shall refund the remainder of the course value with deductions of the sessions already redeemed at their single treatment price within 28 days.


The staff at The Ink Doctor & The Derma Medic will refuse treatment to any clients who are disruptive and obviously under the influence of alcohol or drugs. (This does not include clients who are receiving prescribed medication).


CANCELLATION POLICY:

A session will be redeemed or a charge of 50% of the treatment cost will be applicable for candidates who do not provide 24 hours’ notice of cancellation. Depending on whether you are on a course of treatments or purchasing a single session:


If you give 24 hours’ notice no penalty will be incurred.


If you cancel less than 24 hours or do not show up for your booked appointment, then you will lose that session.


LIABILITY POLICY:
The Ink Doctor & The Derma Medic will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.


It is the client’s responsibility to ensure that he/she provide us with all relevant medical details prior to each treatment. We will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.


Please be aware we are unable to carry out any treatments on an area that has a visible outbreak of any contagious skin infections such as, and not limited to, Herpes. You must wait until the infection has completely cleared before treatments can be resumed. The Ink Doctor & Derma Medic will not be held liable for missed treatments due to skin infections.


The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, The Ink Doctor & The Derma Medic regarding the care of a treated area.


Please be advised makeup, deodorant, perfume and oil-based products must be removed before treatment. Practitioners will cleanse the area however we cannot be held responsible for all of the above products that may lay dormant in the skin pores and can cause an adverse reaction.


LASER TREATMENTS:
The only scientifically proven method of permanent hair removal is electrolysis. Laser Hair Removal is scientifically proven to be up to 95% effective in long term hair removal.


We advise all our clients that they may need top up treatments every 6 -18 months.


Everyone’s physiology and endocrine system is unique therefore we at The Ink Doctor & Derma Medic cannot commit ourselves to predicting how many sessions one will need to remove the hair long term. There are a variety of factors which can influence the outcome of a laser hair removal treatment / course of treatments.


Laser Tattoo Removal is dependant on how efficient one’s immune system functions as the fragmented ink is processed by the immune system cells and filtered avia the kidneys.


Everyone’s physiology is unique therefore we at The Ink Doctor & Derma Medic cannot commit ourselves to predicting how many sessions one will need to remove the said tattoo. There are a variety of factors which can influence the outcome of laser tattoo removal treatments


COMPLAINT POLICY:
We aim to provide the best possible service and care to you when delivering a consultation or treatment.


In the event that you are unhappy with any aspect of the service provided, you should speak to the appropriate member of staff as soon as possible.


As a client of The Ink Doctor & Derma Medic you agree to the above and any future edits of the terms and conditions.

 

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